Scope
This statement applies to the digital services of Tavonto on this website and to the associated user-facing functions (registration, login, profile and booking areas).
Compliance status
The services are largely compliant with the requirements of WCAG 2.1 at conformance level AA and with the relevant requirements of the BFSG (German Accessibility Strengthening Act).
Known barriers
- In live video calls, automatic captions may vary depending on the browser, device and provider integration.
- A text-based alternative via the chat remains available to affected users.
Preparation and updating
This statement was prepared on 14 February 2026 and last reviewed on 14 February 2026. The review was carried out as a self-assessment with manual keyboard and screen reader tests.
Feedback and contact
If you would like to report barriers or request information on accessibility, please contact us via one of the following channels:
- Email: support@tavonto.com
- Contact form: Go to contact form
We aim to respond within 14 days.
Conciliation procedure
If you do not receive a satisfactory response to your feedback, you can contact the conciliation body (Schlichtungsstelle) under the Behindertengleichstellungsgesetz (BGG, the German Disability Equality Act):
Schlichtungsstelle BGG
Mauerstraße 53, 10117 Berlin